At JZ Luxury Bag, we take pride in the quality of our products.
Due to the nature of our items, we do not accept returns or exchanges for non-quality-related reasons.

Non-Quality Issues

For reasons such as personal preference, incorrect selection, or change of mind, returns and exchanges are not supported.

If you still wish to request a return or exchange under special circumstances, please contact our customer support team in advance.
Any request will be reviewed on a case-by-case basis, and approval is not guaranteed.

Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To process your request, please provide:

• Order number
• Clear photos or videos showing the issue

Once verified, we will offer a suitable solution, which may include a replacement or refund.

Return Conditions (If Approved)

If a return is approved:

• Items must be unused and in original condition
• Original packaging must be intact
• Return shipping costs may be the responsibility of the customer (unless due to product defects)

Refunds

• Refunds (if applicable) will be processed after we receive and inspect the returned item
• The refund will be issued to your original payment method
• Processing time may vary depending on your payment provider

Contact Us

For any return or refund inquiries, please contact us:

📧 Email: 421238882@qq.co